On a hot summer’s day in 2007, Fred Marzouk decided Los Angeles needed a good, dependable, reliable plumbing service. He saw that people are generally dissatisfied with the service provided by most plumbers, and he decided that there was a real need for a new, professional Los Angeles plumbing company. Mr. Marzouk founded Mr. Speedy Plumbing and Rooter Inc. in Los Angeles to provide the plumbing services lacking in the community. Customers’ phone calls would be answered promptly, politely and efficiently; service technicians would be dispatched promptly so customers wouldn’t have to sit home all day waiting for the plumber; only the most knowledgeable, experienced and polite plumbers would be hired, who knew all about plumbing and who took pride in their workmanship; he would provide his service technicians with new vans loaded with the very latest plumbing equipment, tools, fixtures and replacement parts so his technicians could do the job right first time and customers wouldn’t have to wait while the plumber went to fetch the required parts; he installed dual GPS devices in every vehicle so plumbers could find their destinations easily and he could locate his plumbing vans wherever they were. Fred also decided that customers deserve to be treated better: rather than give “blind” estimates over the phone, he decided that he would not give estimates until his plumbing techs had visited the customer and done a thorough analysis of the issue at hand and could inform the customer of all the options available and the most effective and cost-efficient method of resolving the issue. This way there are no surprises the customer knows exactly what is involved and exactly how much the job will cost. Fred also decided to charge fair prices, and instructed his plumbers to always behave in a polite manner and to clean up after they have done the work. Then he took it one step further – he would offer a written warranty on all his services covering both labor and parts. He then hired an excellent customer service team to take care of customers like no-one else in town. So, in 2007, Fred obtained his license from the California State Contractors License Board (License Number 915519). An experienced businessman with a great track record, he obtained the necessary financing to hire the best people, and he bought several service vans, stocking them with all the necessary equipment. He also stocked his new downtown facility with all the parts and equipment necessary to operate a great plumbing service.
Hard Work + Financial Investment = Success.